How to Contact the Examination Centre DU SOL
When exams are near, even a small doubt can feel big. You may need to confirm your exam centre, fix a mismatch in details, ask about your exam form status, or get clarity on practical/internal assessment instructions. In all these cases, the safest step is to contact the Examination centre du support using only official channels of the DU School of Open Learning and the University of Delhi examination system.
This guide explains the right contacts, what to write or say, and how to get a faster response, especially for students from SOL Delhi University and those doing Distance Learning in DU.
Why do students contact the Examination centre du team
Most queries usually fall into these categories:
- The exam centre is not showing or showing the wrong centre
- Roll number/barcode issues (login problems)
- Exam form payment or submission confusion
- Admit card not available or details mismatch.
- Date sheet confusion (paper code, shift, reporting time)
- Result or marks related doubts (for exam branch cases)
- Urgent correction before the exam day
If your goal is to solve one of these quickly, contacting the correct place matters. The Examination centre du help is usually handled through SOL helplines, enquiry contacts, and the grievance portal, depending on the issue.
Before you contact: keep these details ready
This simple preparation saves time and avoids back-and-forth:
- Your SOL Roll Number and/or Barcode (if applicable)
- Name, course, semester/year (from your nsou courses equivalent here: your SOL programme and semester)
- Registered mobile number and email
- Screenshot of the error (if any)
- Payment details/transaction ID (if your issue is exam form-related)
- Exam session (e.g., Dec/Jan session) and paper codes (if the issue is about the date sheet)
Official ways to contact Examination centre du for DU SOL
1) DU SOL Examination / Admission / Registration Helplines
For queries related to Online Registration / Admission / Examination, SOL lists helpline numbers and a toll-free number with working hours (Monday to Friday, 09:30 AM to 5:30 PM).
These helplines are commonly shown on SOL information pages and enquiry pages.
2) DU SOL helplines on the University of Delhi site
The University of Delhi also hosts an “SOL Helplines” page that lists multiple North Campus SOL numbers, a South Study Centre number, and an official enquiry email.
This is useful when you want official contacts from the main DU website (not just SOL pages).
3) Official email for SOL enquiry
For many student queries, SOL’s official enquiry email is available on DU’s SOL helpline page.
Email is best when:
- You need a written response
- You are attaching screenshots/proofs.
- Your issue is complex (centre mismatch, correction, payment proof, etc.)
4) COL-GRAM grievance portal for exam form issues
On the SOL exam form login page, SOL mentions a grievance portal (COL-GRAM) for queries related to the examination form.
This is helpful when:
- Your exam form is stuck
- Payment has been made, but the status has not been updated.
- You need a trackable complaint ticket
5) Visit/Contact SOL Study Centres (North/South)
SOL information pages also list study centre addresses, like the North Study Centre at Cavalry Lane and the South Study Centre location details on SOL pages.
If your issue needs physical verification (rare, but possible), you can use official study centre details.
Contact method by problem type (fastest route)
If your query is about the exam form (submission, fee, status)
Use:
SOL Exam Form login support + COL-GRAM portal
SOL examination helpline numbers
This route is usually the fastest for Examination centre du exam form issues.
If you want to confirm your exam centre list or centre name/address
Use:
- SOL “List of Examination Centers” page on the official SOL site.
This is the cleanest official place to confirm exam centre information.
If your issue is results-related (or needs the DU Examination Wing)
Some exam/result matters are managed by the University of Delhi Examination Wing. DU’s Examination Wing website provides official “Contact Us” pages with branch-wise contacts.
Use this when:
Your query is specifically about the DU Examination Wing processes
You are redirected by SOL to the Examination Branch for resolution
How to write a good email (copy-paste format)
Subject: Examination centre du query – [Course] [Semester/Year] – Roll No. [X]
Body:
- Name:
- SOL Roll No / Barcode:
- Course & Semester/Year:
- Registered Mobile:
- Issue (1–2 lines only):
- What you already tried:
- Attachment: Screenshot/Payment proof (if any)
Short emails usually get faster replies.
Where students of Distance Learning in DU usually go wrong
Mistake 1: Calling random numbers from unofficial sites
Avoid random “DU SOL help” pages online. Many are unofficial and may give incorrect guidance. Stick to official SOL/DU pages only.
Mistake 2: Not mentioning the barcode/roll number
SOL exam portals clearly show barcode/roll-based login. Without these, support cannot quickly track your case.
Mistake 3: No proof attached
If it’s a payment or portal error, attach a screenshot/proof. It saves days.
Conclusion
Whether you are enrolled in SOL Delhi University or pursuing distance learning in Delhi University, the key is simple: use official SOL/DU channels, share complete details, and choose the right route (call, email, or grievance portal). This saves time, reduces stress, and helps you get accurate answers from the Examination centre du support system of DU School of Open Learning.
FAQs
1) What is the official place to raise exam form complaints?
Use the SOL exam form portal support route and the COL-GRAM grievance portal shown there.
2) Where can I see the official list of exam centres?
SOL publishes the “List of Examination Centers” on its official SOL site pages.
3) I study at the DU School of Open Learning. Should I contact SOL or the DU Examination Wing?
Start with SOL helplines/enquiry contacts for SOL issues. For matters routed to DU Examination Wing, use DU’s exam contact pages.
4) Are the helplines available on working days only?
SOL help desk pages list timing as Monday to Friday, 09:30 AM to 5:30 PM.
